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For security reasons, we recommend you immediately change the PIN code (see the following procedure “Changing the PIN code”) supplied in a separate letter and do so periodically.
We suggest that you do not use easily guessable number sequences for the PIN code (e.g. date of birth). We strongly recommend you keep the PIN code and the smart token in separate places.
We recommend that every time you finish each session on e-connect, you delete all information from your browser’s history that relates to the closed session.
By clicking on the following link, you can access our partner site “eBanking – but secure!” created by the Lucerne University of Applied Sciences and Arts, which provides you with information on security when using e-banking and on individual IT security in general.
If you enter the wrong PIN, you have four further attempts to enter the correct one.
After entering an incorrect PIN five times, you will need to enter the PUK code. This can be obtained from the operators at the e-connect Support Service (see FAQ “What should I do if I have problems?”).
You will need to contact the e-connect Support Service (see FAQ “What should I do if I have problems?”).
You will need to contact the e-connect Support Service as soon as possible to immediately block the contract.
A maximum of five attempts are possible, after which you must contact the e-connect Support Service to request that the device is unlocked.
You will need to contact the e-connect Support Service.
The battery lasts between three and seven years (depending on frequency of use) and when it has run down, you will need to request a new smart token from the e-connect Support Service.
If you have any problems, please contact the team at the e-connect Support Service.